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Thank you
for visiting Breen's Florist, the home of Braeswood Florist, Spring Florist,
Copperfield Florist, Bay Area Flowers, Fisher Florist, Blooming Success
Florist and Society Stems |
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What if I accidentally submitted my order twice?
Not to worry. You will receive two receipts. Our web site does not automatically bill your credit card if you purchased with a credit card. We review each and every order so if we see that the order is a duplicate we will only process one and bill your credit card the correct amount. To verify only one order was processed and billed, please forward the second receipt to us at sales@breensflorist.com
What are the service and delivery fees?
Local Houston and Spring deliveries are $12.95. Any other city, state in the U.S. and Canada are $18.95 and International deliveries are $19.95.
I placed an order for today's delivery but it did not arrive. What happened?
Any combination of things may have occurred. First, if the order was received after 2pm in the recipient's time zone, the order may be processed the next working day. If the recipient was not at home the order may have been left with a neighbor and the recipient's door was tagged or returned the order back to the store awaiting to hear from the recipient.
I wish to send something to a hospital. Are there any special instructions?
Yes. Most hospitals will not allow deliveries if the recipient is in ICU. The normal procedure is for us to hold the order until the hospital assigns a room to the patient. Almost every hospital confirms that the patient is in the hospital when the flowers arrive but they may have a flower delivery desk. Once the flowers are delivered, the desk may take anywhere from a few minutes to a few hours before they are delivered to the room. Should it be discovered that the patient was discharged before the flowers were delivered to the room, we will contact you to see if a home address is available to make the delivery to or offer you the option of canceling the order.
What kind of quality guarantee do I receive when ordering flowers through your website?
We guarantee that fresh flowers will remain in acceptable quality condition for no less than 5 days. Plants are usually guaranteed for approximately 2 weeks. Proper care of both flowers and plants must be maintained and you should always follow the care instructions provided.. Should the recipient not receive these instructions, the recipient should feel comfortable to contact us to receive verbal care instructions. If you every question the quality of the arrangement you must contact us by email or telephone (713-668-2376) within 5 days of the date of delivery. Quality issues brought to our attention after that cannot be honored as it takes away our ability to inspect the item. No refunds or replacements can be made should the recipient not provide the florist with the ability to pickup or inspect the item delivered
I ordered a specific item but something different was delivered. Can you explain this?
The products displayed on our web site represent the kind of arrangement that will be made. Each item has its own code number and that number is transmitted to the filling florist. It is their responsibility to delivery the item as close as possible with substitutions being made only within reason so as to not differ greatly from the original photograph. There are times were certain flowers and items are not available in this season, so suitable substitutes will be made.
I placed an order for Sunday delivery but then realized that Sunday delivery is unavailable. What will happen to my order?
We will make every attempt to contact you via email to confirm either a Saturday or Monday delivery. If the order is placed on Saturday then Monday delivery will be made. If you placed your order after 12:00 Noon on Saturday or Sunday FOR SUNDAY DELIVERY then the delivery will occur on the following business day automatically without any email notification.
I believe my order was not delivered. What steps do I need to take?
First, if the question of non-delivery is made because you have not heard from the recipient we recommend that you contact them first. We will attempt provide a delivery confirmation if the claim of non-delivery is made but such information may take 1-2 days to obtain.
Is the information that I provide on breensflorist.com secure and is my privacy assured?
Breensflorist.com has SSL security that makes certain that the information transmitted from us to you and vice-versa is encrypted during the transmission when you a secure web browser. Since our launch of Breensflorist.com not a single transaction has been compromised.
Breensflorist.com does not resell or provide anyone outside of our organization with ANY information about you or the recipient or your shopping habits. |
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We
deliver locally to the following cities daily: Houston, Spring, The
Woodlands, Humble, Tomball, Bellaire, Cypress, Katy, Sugar Land, Missouri
City, Stafford, Webster, Pearland, Friendswood, League City, Clear Lake
City, Pasadena, Kemah, and NASA |
